Shipping Policy

Last updated: 2 September 2026

This Shipping Policy applies to orders placed through Dutch Skies 360°. We sell high-quality, limited-edition art prints and take care to package each order securely so that it arrives in excellent condition.

1. Order Processing

Orders are normally prepared and dispatched within [5–10 business days] after payment has been received.

As our prints are limited-edition products and may require careful handling and packaging, processing times may occasionally be longer. If there is a significant delay, we will contact you using the email address provided with your order.

Business days do not include weekends or public holidays.

2. Shipping Destinations

We currently ship to the Netherlands.

Available shipping methods, estimated delivery times, and shipping costs will be displayed during checkout before you complete your purchase.

3. Shipping Costs

Shipping costs are calculated based on factors such as the destination, package size, weight, and selected delivery method.

The total shipping cost will always be shown at checkout before the order is placed.

Free shipping: [Describe any free-shipping threshold, or remove this paragraph.]

4. Estimated Delivery Times

After dispatch, estimated delivery times are:

Netherlands: [5–10 business days]

These delivery times are estimates and are not guaranteed. Delays may occur due to the carrier, customs procedures, public holidays, severe weather, or other circumstances outside our reasonable control.

5. Tracking

Where tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

6. Packaging

Limited-edition prints are carefully packaged to help protect them during transportation.

Depending on the print size and product, prints may be shipped in a protective box / with extra protection of the Limited Edition Prints.

Please take care when opening the package to avoid accidentally damaging the artwork.

7. Damaged or Lost Shipments

If your order arrives visibly damaged, please contact us as soon as reasonably possible at https://www.dutchskies360.com/pages/contact.

Please include your order number and photographs of:

• the damaged packaging;

• the shipping label;

• the damaged print; and

• any other relevant damage.

We will review the issue and, where appropriate, arrange a replacement, refund, or other solution in accordance with your applicable consumer rights.

If you believe your shipment has been lost, please contact us at https://www.dutchskies360.com/pages/contact so that we can investigate the shipment with the carrier.

Nothing in this policy limits your statutory rights as a consumer.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your shipping address, please contact us immediately at https://www.dutchskies360.com/pages/contact. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional shipping costs resulting from an incorrect address or an unclaimed shipment may be charged where permitted by applicable law.

9. Customs, VAT and Import Charges

For orders delivered within the European Union, applicable VAT and other charges will be handled as indicated during checkout.

Orders shipped outside the European Union may be subject to customs duties, import VAT, handling fees, or other charges imposed by the destination country.

Where these charges are not collected by us during checkout, the customer may be responsible for paying them upon import, subject to applicable law.

10. EU Consumer Rights

If you are purchasing as a consumer within the European Union, you may have statutory rights relating to delivery, cancellation, returns, refunds, and defective or damaged goods.

Our Shipping Policy should therefore be read together with our Returns & Refund Policy, Terms & Conditions, and Privacy Policy.

Where mandatory consumer protection law gives you rights that differ from this Shipping Policy, those statutory rights will apply.

11. Contact

For questions about shipping or an existing order, please contact:

Dutch Skies 360° / R.W. Groothuis
Email: https://www.dutchskies360.com/pages/contact
Business address: Willem Kuijperstraat 37, 2584XT Den Haag, the Netherlands
Website: https://www.dutchskies360.com